• Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
• Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
• Accountability Starts with Me: Notices problems and takes personal action to solve them.
• Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
• Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.

• Support new client implementations by preparing workflow documentation, setup templates, and configuration data.
• Collaborate with FDEs to streamline processes that help clients go live faster.
• Conduct data analysis and cleanup using Excel or similar tools to prepare client imports and reports.
• Test and validate AI agent behavior and new workflow releases to ensure quality and accuracy.
• Assist with writing internal knowledge base articles and process documentation.
• Identify operational improvements that reduce manual work for the CX team.
• Contribute to special projects focused on improving customer adoption, support efficiency, or agent performance metrics.

Requirements

• Pursuing a bachelor’s degree or equivalent experience in Business, Operations Management, Information Systems, Data Analytics, Accounting, or related field.
• Strong interest in technology, automation, and customer experience.
• Proficient with Excel and comfortable analyzing or manipulating datasets.
• Exceptional organization skills with the ability to manage multiple priorities.
• Strong communication and collaboration skills; able to work across teams.
• Motivated self-starter who learns quickly and thrives in a fast-paced environment.

• Our eNPS is +68! (Google it, that is great).
• Benefits: Medical, Dental, and Vision kick in day one.
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year).
• 401K with Company Match.
• Remote Flexible - come to the office when needed.
• Great parental leave benefits.
• Named on Inc 5000 list of America’s Fastest Growing Private Companies.
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row.
• Winner of Coastal Entrepreneur Award, Technology Category.
• Active employee-led Culture Committee.
• Ongoing industry and professional development trainings available to all employees.
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community.
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here.