What We Do:

In This Role You Will:

• Strategy Responsibilities
  • Design the delivery and scale of clinical services to optimize patient outcomes and resource utilization alongside CPHO.
  • Spearhead the growth of service lines, offering recommendations to the CPHO regarding new service opportunities.
  • Translate the clinical strategy outlined by the CPHO into a practical and deliverable clinical transformation roadmap.
  • Forge strategic partnerships and alliances with business partners and healthcare stakeholders to enhance the impact of integrated care services.
  • Stay abreast of market dynamics, competitive forces, and regulatory changes, providing strategic guidance to navigate industry complexities.
  • Represent the organization at industry events, showcasing expertise and fostering collaborative relationships.
• Operations Responsibilities
  • Oversee and implement operational improvement strategies to ensure high-quality care delivery to Intus Care customers.
  • Analyze Integrated Care Services (ICS) productivity levels and workflow efficiencies, optimizing resource allocation to maximize customer satisfaction.
  • Set clear and measurable goals for individual and team productivity, driving continuous improvement.
  • Benchmark performance metrics and implement best practices to meet organizational objectives.
  • Foster collaboration between ICS and other departments (sales, product, and customer success), facilitating effective communication, client delivery, and sales success.
  • Lead the development of ICS policies, playbook procedures, and resources, promoting consistency and quality.
  • Manage relationships with contracted business partners, ensuring high-quality service delivery.
• P&L Growth Responsibilities
  • Manage strategic ownership of the P&L, monitoring financial performance metrics, identifying revenue growth opportunities, and developing risk management strategies.
  • Provide leadership to foster a culture of continuous improvement and innovation.
  • Cultivate and maintain strong relationships with key stakeholders, leveraging partnerships to support business objectives.
  • Develop clear, measurable KPIs for all customer contracts, ensuring alignment with organizational goals.
  • Stay informed of industry changes and trends, ensuring alignment of ICS services with customer needs.
  • Contribute to customer work through the project phase of SLAs, ensuring timely service delivery.

Qualifications:

• Bachelor’s or Master’s degree in a health affiliated or business affiliated field.
• 5+ years value-based care and/or managed care experience involving complex and frail populations, including developing operational systems that achieve rapid scalability while maintaining efficiency and quality, strong customer service, management of business/product line P&L, etc.
• Experience in planning, implementing, and controlling multifaceted projects.
• Comprehensive knowledge of healthcare and value-based care industry current and future trends.
• Strong data and technical proficiency.
• Strong attention to detail and driven to deliver high quality service/work.
• Must reside in the United States of America.

What We Offer:

• A chance to be a part of a trailblazing team in healthcare technology.
• Competitive salary package.
• Comprehensive benefits including health, dental, and vision insurance.
• A collaborative, inclusive, and dynamic work environment.
• Opportunities for professional growth and development.

Company Core Values:

• Take Ownership For Your Responsibilities and Outcomes
• Think With Data First
• Be Passionate About Impact
• Take Strides Toward Growth and Innovation
• Be Supportive Of Each Other