About IntusCare
IntusCare is the only end-to-end ecosystem built specifically to help Programs of All-Inclusive Care for the Elderly (PACE) programs deliver exceptional care, strengthen financial performance, and stay compliant. IntusCare replaces outdated technology and manual workarounds with purpose-built solutions for care coordination, risk adjustment, population health, and utilization management. We empower teams to take control of their operations and improve outcomes for dual-eligible seniors- some of the most socially vulnerable and clinically complex individuals in the US healthcare system.

Role Overview
The Head of Operations will act as a trusted partner to the CEO and leadership team, ensuring alignment across the organization, driving execution on strategic priorities, and building scalable processes that enable growth. This role will serve as a bridge between vision and execution connecting dots across departments, fostering accountability, and optimizing operational infrastructure.

Key Responsibilities

Strategic Management & CEO Support

• Serve as a strategic thought partner to the CEO to support decision-making, prioritization and strategic initiatives through data and insight collection, documentation, analysis, and modeling

• Represent the CEO in internal meetings and decision-making forums, ensuring continuity of leadership and clarity of direction

• Serve as an internal advisor and sounding board for functional leaders on process design and operational problem-solving

• Coordinate board and investor materials with the CEO, CFO, EA, and Business Operations

• Provide strategic oversight of People Operations, Talent Acquisition, and Business Operations, ensuring initiatives align to company priorities, key metrics, and consistently embed mission, vision, values in day-to-day operations

• Partner with the Senior Director, People Operations, to ensure clarity and alignment between leadership and middle management

Operational Excellence

• Develop, implement, and optimize alignment across departments by connecting dependencies, resolving bottlenecks, and driving cross-functional collaboration and operational consistency

• Improve communication and alignment between leadership and middle management

• Ensure the leadership team’s priorities, decisions, and tradeoffs are consistently understood across departments

• Coordinate company-wide planning processes (operating metrics, annual planning, QBRs) in partnership with functional leaders

• Partner with IT Manager to evaluate internal tools and workflows; drive improvements through process optimization and the adoption of automation

• Partner with Finance and Talent Acquisition to support resource planning and budgeting processes

• Build mechanisms to surface operational risks early, coordinate assignment of accountable owners, and ensure follow-through

• Monitor KPIs and operational metrics to inform decision-making and identify areas for improvement

• Evaluate and refine internal meetings to ensure the right forums exist for alignment, decision-making and cross-functional coordination

Requirements

• 10+ years of experience in Operations, Chief of Staff, Strategy, or Business Operations roles, ideally in a high-growth or startup environment (SaaS or healthcare setting preferred)

• Proven experience partnering directly with CEOs or executive leadership teams.

• Track record of building and scaling cross-functional processes

• Experience driving change management, scaling organizational infrastructure, and improving operational efficiency.

• Prior involvement in board prep, investor relations coordination, or executive-level communications strongly preferred.

• Exceptional organizational and communication skills; ability to influence without authority

• Strong analytical and systems-thinking approach; comfortable working with data and automation tools

• Collaborative leader who thrives in fast-paced, mission-driven environments

• High level of self-awareness and emotional intelligence.

What We Offer

• Competitive salary and benefits package

• Opportunity to work with a passionate and innovative team

• Professional development and growth opportunities

• Flexible work environment

Compensation: The base salary range for this role is $180K-$200K. We expect the ideal candidate to fall near the midpoint of this range, though final compensation will be determined based on experience, skills, and organizational needs. Final compensation will also include a variable component and stock options.

Work location: This is a fully remote role based in the United States.

Sponsorship: This position is not eligible for sponsorship.